'Lived In' Vase Glazed in Wild Clay

If you receive pottery that has been damaged in shipping, please contact us within 24 hours of the delivery date with photos of the original packaging and damaged items. We can then work out a refund/exchange. After 24 hours of the delivery date, damaged goods will not be taken into consideration.

 

If you receive your pottery and are not 100% happy with your piece(s), please contact us within 24 hours of delivery and we will send you instructions on how to ship the items back to us along with a return label. We will then issue you a full refund once we receive the pieces in “like new” condition. We are unable to process any refunds or exchanges after 24 hours of receiving a piece.

General Shipping:

Orders are processed within 7 days of your purchase and shipped via USPS from Texas, USA.

You will receive an email with your order details and tracking number shortly after purchase.

*If you make a purchase during the shop update, items may take up to 7 business days to ship. Please bear with us as we put together and carefully package your order to be shipped.

If you notice a mistake in the shipping details or insufficient information, please contact us as soon as possible so that we can resolve the issue within a timely manner.

Any questions or concerns can be sent to (info@earthomestudios.com). We will respond within 48 hours.

Domestic Shipping:

Within the USA, you can expect your package in 3-5 business days, once shipped.

International Shipping:

International shipments should arrive in 5-15 business days, once shipped.*

Please note that additional customs charges may be due for certain countries. These charges are the buyer's responsibility.

Also note that Earthome Studios is not responsible for orders being held by customs which can be up to 45 days, after 45 days you may file a claim through your postal service/customs department.